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SHIPPING & RETURNING
At POSSEFIT, we strive to provide a seamless shopping experience and ensure that your orders arrive on time and in perfect condition. Please review our shipping and return policies below.
Shipping Policy
Shipping Rates & Delivery Time
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Free Shipping: We offer free shipping on all orders over $68.
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Standard Shipping: For orders under $68, a $9.99 flat-rate shipping fee applies.
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Delivery Time: Orders are typically processed within 1-3 business days and shipped within 10-15 business days. Please note that shipping times may vary due to factors such as customs processing or carrier delays.
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your order’s progress until it reaches your doorstep.
Shipping Locations
Currently, we ship to addresses within the United States. We do not ship to P.O. Boxes or APO/FPO addresses at this time.
Return & Exchange Policy
We want you to love your POSSEFIT purchase! If you are not completely satisfied, we offer hassle-free returns and exchanges.
Return Eligibility
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Items must be unused, unwashed, and in their original condition with tags attached.
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Returns must be initiated within 30 days of receiving your order.
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Certain items, such as final sale products and gift cards, are non-refundable.
How to Initiate a Return
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Contact our customer support team at [your email or contact form link] with your order number and reason for return.
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Our team will provide you with return instructions and a return shipping label if applicable.
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Once we receive your returned item and inspect it, we will process your refund or exchange within 5-7 business days. Refunds will be issued to the original payment method.
Return Shipping Costs
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If you received a defective or incorrect item, we will cover the return shipping cost.
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For all other returns, customers are responsible for return shipping fees.
Exchanges
If you need a different size or color, we are happy to exchange your item. Simply follow the return process and place a new order for the desired product.
Contact Us
If you have any questions regarding our shipping or return policies, feel free to reach out to our customer service team at service@possefit.com. We are happy to assist you!
Thank you for choosing POSSEFIT – we appreciate your support!